When it comes to small business phone systems, there are all sorts of features that business leaders have to choose from. The oversaturation of phone features can often make it difficult for companies to understand which features are most important to them, but there are certain features that every small business should value.
The business phone system experts at Data Talk have helped us to provide this list of essential features that entrepreneurs should be on the lookout for, so below are some of the best phone system features for small businesses!
IP-Based or VoIP Functionality
No business should be using analog phone systems anymore, because VoIP phone systems truly are the future of the entire industry. VoIP systems are interconnected with the internet, and they just so happen to be about 60% less expensive as compared to traditional counterparts.
Analog systems truly are obsolete these days, so switching to a VoIP or IP-based system is the first and foremost feature that business leaders should be concerned about.
Auto Attendant
The auto attendant feature has grown in popularity throughout recent years, and this is because it offers a variety of crucial benefits. Small businesses can now obtain a professional greeting for all of their calls, as well as automated call routing straight to employee cell phones. Voicemail to email is another awesome feature associated with auto attendants.
Auto attendants also help small businesses to save money, because you won’t have to hire a full-time receptionist to answer and route your calls.
Mobile Twinning
Mobile twinning is another cost-saving business phone system feature that helps alleviate administrative burdens associated with remote workers. This feature allows business teams to use their own personal mobile devices as a business line, which essentially allows people to work from anywhere.
Businesses are able to seamlessly transfer calls to mobile devices within a comprehensive system, which makes remote working more feasible for countless companies.
Voicemail to Text/Email
This is another awesome feature that allows voicemails to be sent directly to email addresses within audio and transcribed files. This of course can help small businesses save a ton of time listening to voicemails, because you’ll retrieve messages faster and improve your response times.
Although this feature is pretty simple, it’s a huge upgrade for a lot of companies that need to more efficiently respond to their customers.
Conference Bridges
Tech advancements continue to push office life forward and evolve business practices, and conference bridges are an innovative phone service feature that allows companies to create large, virtual conferences with large groups of employees.
This is a convenient, cost-saving and secure feature that’s important to a lot of small businesses. You’ll be able to save time when you have important details to discuss with your entire team, and this is another great feature for businesses with remote workers.
Call Recording & Accounting
Small businesses are constantly trying to remain on budget and maintain certain company principles, and call recording helps call centers to dissect customer conversations and see what is and isn’t working. Call recording and accounting ultimately will help improve your customer care and overall experience, and it’ll encourage your employees to conduct every call to the best of their abilities.
Call recording provides great team coaching exercises, helps employees capture forgotten or missing details, enhances overall customer satisfaction, improves regulatory compliance, and helps small businesses gauge their marketing strategies.
Remote Warranties & Support
Most small businesses don’t have the budget to hire full-time IT staff members, and remote technical support is a major feature that your business will likely require.
It’s crucial to team up with a reputable telecom services provider who’ll handle all the intricate details of your phone system for you, because this will give you more time to focus on your company’s most important goals.
Contact The Telecom Experts At Data Talk To Learn More About Small Business Phone Systems!
Every small business needs a top-quality phone system to help them maintain overall daily productivity and foster company growth, but most small businesses need support when it comes to maintaining complex phone systems.
That’s where telecom providers like Data Talk come in to support businesses of all sizes, including small businesses. You can speak directly with the Data Talk team by going through the link at the top of this page that goes to their website!
